Quality Assurance

At B-Skill we strive for quality and innovation in the delivery of all of our services.

B-Skill’s Quality Team is led by Quality Improvement Manager, Karen Champion supported by Internal Auditor, Paul Gibson. Together, with the help and support of all staff they continuously gather feedback on the quality of B-Skill's services and strive to make improvements.

Karen comments: "We aim to provide our customers with innovative services and products that meet or exceed their expectations. B-Skill staff are expected to become involved in continuous improvement and development activities and to recognise that improving quality often requires changing working practices and attitudes."

B-Skill hold a number of Quality Marks which recognise the high standards we work to uphold:

• Grade 2 ALI Inspection named as one of ALI’s best providers in the Chief Inspectors Annual Report
• Matrix Quality Standard for information, advice and guidance services
• Investors In People
• ISO 9001:2000 quality system

Karen and Paul are always keen to listen to the views of learners and employers in order to improve services. They welcome any comments either through answering surveys or contacting B-Skill direct.

You can help us to be more responsive to your needs by completing our online Quality Assurance form. Employer Quality Assurance feedback form.

You could telephone the Quality Assurance team on 0191 230 3737 or email quality@b-skill.co.uk.