Staff benefits include improved motivation, enthusiasm and practical skills. Over the past year the turnover of staff has reduced considerably.
Bryan Redhead, Gateshead Council
confident people, better lives, good business
Supported Charity
Training Courses
Cleaning and Support Services
Before undertaking BICS Assessor training the candidate must have completed 10 BICS tasks (stage 1).
BICS Assessor awareness training is a one day course. There is a half day taught session which addresses the assessment processes and underpinning knowledge required of an assessor. The second half day consists of practice and role play to ensure that candidates are equipped with the skills required to carry out competent assessment in the workplace.
When candidates have completed the BICS assessor training they may apply for moderation to become qualified BICS Assessors.
The BICS Car Valeting Certificate (CVC) is awarded and moderated by the British Institute of Cleaning Science (BICSc) and is nationally recognised within the Cleaning Industry. The course is for the qualification of vehicle valeting operators. The CVC covers all the practical cleaning tasks required in the cleaning of vehicles and provides nationally recognised certification of competence to anyone carrying out these tasks. The qualification can be delivered in an intensive 3-day programme.
The BICS Cleaning and Supervisory Skills Certificate Scheme is not a training program. It is an assessment of the supervisor as they carry out their normal duties. It provides for the qualification of cleaning supervisors and highlights the professional approach of the employing organisation. It does so by setting the standards for the level of skills achievement that supervisory staff should have. The assessments cover Business Processes, Technical Competences, Communication, Time Management and Team Building.
The BICS Cleaning Operators Proficiency Certificate (COPC) is awarded and moderated by the British Institute of Cleaning Science (BICSc) and is nationally recognised within the Cleaning Industry. The course is for the qualification of cleaning operators. The COPC covers all the practical cleaning tasks required in the cleaning of buildings and provides nationally recognised certification of competence to anyone carrying out these tasks. The qualification can be delivered in an intensive 3-day programme, or on a modular basis over time.
The course aims to:
improve cleaning standards
benefit employers from cost effective training and assessment
motivate and give recognition to those directly engaged on cleaning tasks
The BICS Food Premises Cleaning Certificate (FPCC) is awarded and moderated by the British Institute of Cleaning Science (BICSc) and is nationally recognised within the Cleaning Industry. The course is for the qualification of cleaning operators within food premises. The FPCC covers all the practical cleaning tasks required in the cleaning of food premises and provides nationally recognised certification of competence to anyone carrying out these tasks. The qualification can be delivered in an intensive 3-day programme, or on a modular basis over time.
The course aims to:
improve cleaning standards
benefit employers from cost effective training and assessment
motivate and give recognition to those directly engaged on cleaning tasks
The IOSH Working Safely training program is a one-day course for staff from any sector with no supervisory or managerial responsibility. Working Safely introduces a completely new approach to health and safety training and offers all the basics in a high impact interactive package. For delegates who attend the course and successfully complete the written and practical assessments, there is a choice of accreditation, either an IOSH Working Safely certificate or an IOSH passport card.
The ASET MRSA and Infection Control training program would be suitable whether you are an experienced health care worker caring for clients or patients in a work environment, or are new to the industry. No prior knowledge or experience is essential. Completing a series of tutor marked assignments together with an end of course multi-choice questionnaire, will lead you to the highly acclaimed ASET Certificate in Infection Control.
This Cleaning and Support Services NVQ Level 2 qualification has units available for the training and assessment of Caretakers. Candidates can select units such as Maintenance and minor repairs, dealing with routine waste, maintain and protect hard floors, and work safely at height.(others available) The National Vocational Qualification (NVQ) in Cleaning and Support Services covers practical caretaking tasks, generic skills and knowledge required such as Health and Safety, Customer service and Team working. NVQs are nationally recognised qualifications which show that individuals have the necessary skills for the industry. Assessment takes place in the workplace at flexible times to suit both the learner and employer. Funding is available for this Support Services NVQ via Train to Gain to those that meet eligibility criteria.
The Cleaning and Support Services NVQ Level 2 course is aimed at individuals who are currently working in a support service environment such as Schools, Universities, Care Homes and Hospitals. National Vocational Qualifications (NVQs) and Scottish Vocational Qualifications (SVQs) in Cleaning & Support Services are nationally recognised qualifications which show that individuals have the necessary practical skills and knowledge. Assessment takes place in the workplace at flexible times to suit both the learner and employer. Funding is available for this Cleaning NVQ via Train to Gain to those that meet eligibility criteria. The NVQ in Cleaning and Support Services replaces the Cleaning Building Interiors NVQ.
The Support Services in Health Care NVQ Level 2 course is aimed at individuals who are currently working in a support service in healthcare environment in job roles such as Housekeeping/Domestic, Portering/Security, Postal, Transport, Catering, Laundry and Administration. National Vocational Qualifications (NVQs) in Support Services in Healthcare are nationally recognised qualifications which show that individuals have the necessary practical skills and knowledge for the industry. Assessment takes place in the workplace at flexible times to suit both the learner and employer. Funding is available for this Support Services in Health Care NVQ via Train to Gain to those that meet eligibility criteria. Facilities Management
Before undertaking BICS Assessor training the candidate must have completed 10 BICS tasks (stage 1).
BICS Assessor awareness training is a one day course. There is a half day taught session which addresses the assessment processes and underpinning knowledge required of an assessor. The second half day consists of practice and role play to ensure that candidates are equipped with the skills required to carry out competent assessment in the workplace.
When candidates have completed the BICS assessor training they may apply for moderation to become qualified BICS Assessors.
The BICS Car Valeting Certificate (CVC) is awarded and moderated by the British Institute of Cleaning Science (BICSc) and is nationally recognised within the Cleaning Industry. The course is for the qualification of vehicle valeting operators. The CVC covers all the practical cleaning tasks required in the cleaning of vehicles and provides nationally recognised certification of competence to anyone carrying out these tasks. The qualification can be delivered in an intensive 3-day programme.
The BICS Cleaning and Supervisory Skills Certificate Scheme is not a training program. It is an assessment of the supervisor as they carry out their normal duties. It provides for the qualification of cleaning supervisors and highlights the professional approach of the employing organisation. It does so by setting the standards for the level of skills achievement that supervisory staff should have. The assessments cover Business Processes, Technical Competences, Communication, Time Management and Team Building.
The BICS Cleaning Operators Proficiency Certificate (COPC) is awarded and moderated by the British Institute of Cleaning Science (BICSc) and is nationally recognised within the Cleaning Industry. The course is for the qualification of cleaning operators. The COPC covers all the practical cleaning tasks required in the cleaning of buildings and provides nationally recognised certification of competence to anyone carrying out these tasks. The qualification can be delivered in an intensive 3-day programme, or on a modular basis over time.
The course aims to:
improve cleaning standards
benefit employers from cost effective training and assessment
motivate and give recognition to those directly engaged on cleaning tasks
The BICS Food Premises Cleaning Certificate (FPCC) is awarded and moderated by the British Institute of Cleaning Science (BICSc) and is nationally recognised within the Cleaning Industry. The course is for the qualification of cleaning operators within food premises. The FPCC covers all the practical cleaning tasks required in the cleaning of food premises and provides nationally recognised certification of competence to anyone carrying out these tasks. The qualification can be delivered in an intensive 3-day programme, or on a modular basis over time.
The course aims to:
improve cleaning standards
benefit employers from cost effective training and assessment
motivate and give recognition to those directly engaged on cleaning tasks
The IOSH Working Safely training program is a one-day course for staff from any sector with no supervisory or managerial responsibility. Working Safely introduces a completely new approach to health and safety training and offers all the basics in a high impact interactive package. For delegates who attend the course and successfully complete the written and practical assessments, there is a choice of accreditation, either an IOSH Working Safely certificate or an IOSH passport card.
The ASET MRSA and Infection Control training program would be suitable whether you are an experienced health care worker caring for clients or patients in a work environment, or are new to the industry. No prior knowledge or experience is essential. Completing a series of tutor marked assignments together with an end of course multi-choice questionnaire, will lead you to the highly acclaimed ASET Certificate in Infection Control.
The Cleaning and Support Services NVQ Level 2 course is aimed at individuals who are currently working in a support service environment such as Schools, Universities, Care Homes and Hospitals. National Vocational Qualifications (NVQs) and Scottish Vocational Qualifications (SVQs) in Cleaning & Support Services are nationally recognised qualifications which show that individuals have the necessary practical skills and knowledge. Assessment takes place in the workplace at flexible times to suit both the learner and employer. Funding is available for this Cleaning NVQ via Train to Gain to those that meet eligibility criteria. The NVQ in Cleaning and Support Services replaces the Cleaning Building Interiors NVQ.
The Support Services in Health Care NVQ Level 2 course is aimed at individuals who are currently working in a support service in healthcare environment in job roles such as Housekeeping/Domestic, Portering/Security, Postal, Transport, Catering, Laundry and Administration. National Vocational Qualifications (NVQs) in Support Services in Healthcare are nationally recognised qualifications which show that individuals have the necessary practical skills and knowledge for the industry. Assessment takes place in the workplace at flexible times to suit both the learner and employer. Funding is available for this Support Services in Health Care NVQ via Train to Gain to those that meet eligibility criteria. Health and Safety
The B-Skill Anger Management training program is designed for everyone who feels angry sometimes. Anger is a normal response to feeling threatened or frustrated. However, if it’s not well managed, it becomes a problem, threatening career, relationships and every aspect life. If you feel your anger is out of control, and is affecting your relationships and quality of life, you may benefit from addressing the way in which you handle your angry feelings.
Both Health and Safety at Work Act and Management of Health and Safety at Work Regulations require employers to ensure safety of employees and arrangements and skills to deal with the risk of encountering conflict or aggression in the workplace. This training course equips staff with skills and techniques for dealing with violence and aggression in the workplace, and helps to develop a proactive approach towards workplace aggression.
Accidents and illness can result in disability, death or incapacity for work. The supervisor is in an ideal and very responsible position to influence, monitor and train employees. They can also ensure that managers are informed, persuaded, encouraged or pressured into providing for better health and safety standards.
This qualification provides and introduction to the issue of work-related stress. It seeks to advise and guide those interested in protecting themselves and their workforce from the damaging effects of stress, and will enable employees to contribute to strategies which combat work-related stress.
Training providers have identified a growing need to make learning more relevant to specific business environments to increase effectiveness. New qualifications are required to address new National Occupational Standards reflecting sector specific needs. This qualification replaces the CIEH Foundation Certificate in Food Hygiene.
This qualification can be tailored to business and individual needs to make the learning experience relevant and fit for purpose. The Level 2 Award is a stand-alone qualification but it is also a pre-requisite of both the Catering & Hospitality and Food & Drink Manufacturing Operations Foundation Modern Apprenticeship frameworks.
Appropriate for all employees who use substances hazardous to health in manufacturing, cleaning, healthcare, transport, utilities, offices etc. introducing candidates to the inherent risks in substances and the controls available. It covers definition and types of substances hazardous to health in the workplace; health effects of hazardous substances and their causes; COSHH assessments and control options; responsibilities imposed by the control of substances hazardous to health regulations.
This Manual Handling Level 1 training qualification is aimed at those who carry out Manual Handling at work, introducing candidates to the risks of manual handling and the controls available. Appropriate for all employees who handle materials, boxes, mail and packages including both industrial and office workers. It covers the process of manual handling in the workplace; Manual handling injuries and the activities which cause them; Manual handling assessment and control options; Responsibilities imposed by the manual handling operations regulations.
The CIEH Professional Trainer course is an essential qualification for anyone wishing to become a CIEH registered trainer. It extends basic training techniques by encouraging a dynamic and flexible approach to training delivery, taking into account some of the recent advances in accelerated learning and Neurolinguistic Programming (NLP). Delivering new skills and techniques over a short period, the programme is fairly demanding but highly effective. This qualification is ideal for anyone who has never delivered training before or for trainers who want to reinvigorate their training skills. The qualification is also recommended as the ideal entry requirement to becoming a CIEH registered trainer.
The IOSH Working Safely training program is a one-day course for staff from any sector with no supervisory or managerial responsibility. Working Safely introduces a completely new approach to health and safety training and offers all the basics in a high impact interactive package. For delegates who attend the course and successfully complete the written and practical assessments, there is a choice of accreditation, either an IOSH Working Safely certificate or an IOSH passport card.
The ASET MRSA and Infection Control training program would be suitable whether you are an experienced health care worker caring for clients or patients in a work environment, or are new to the industry. No prior knowledge or experience is essential. Completing a series of tutor marked assignments together with an end of course multi-choice questionnaire, will lead you to the highly acclaimed ASET Certificate in Infection Control.
Personal Development
The B-Skill Anger Management training program is designed for everyone who feels angry sometimes. Anger is a normal response to feeling threatened or frustrated. However, if it’s not well managed, it becomes a problem, threatening career, relationships and every aspect life. If you feel your anger is out of control, and is affecting your relationships and quality of life, you may benefit from addressing the way in which you handle your angry feelings.
This qualification provides and introduction to the issue of work-related stress. It seeks to advise and guide those interested in protecting themselves and their workforce from the damaging effects of stress, and will enable employees to contribute to strategies which combat work-related stress.
Skills for Life
This qualification is aimed at anyone employed in an environment and job role where there could be risk of infection or the spread of infection. Examples include: general staff in hospitals; care home staff; nursing home staff; and people who care for others in their own home or in the community (including voluntary workers).
The National Standards for literacy and numeracy have been set so that learners have a target to aim for when developing literacy and numeracy skills. The standards encourage learners to reach levels of achievement, which can be assessed at each level, to confirm attainment. Qualifications confirm achievement and enhance motivation.
The qualifications for adult literacy and numeracy are available at three levels
and each level is divided into three components:
Youth Training
Entry to Employment (E2E) is a work-based programme for young people aged 16 to 18 who are not yet ready for an apprenticeship, a college course or employment. It is designed to meet your needs. You will be given ongoing support from both your tutor and your Connexions advisor. E2E gives you the chance to make new friends and develop new skills. It will help you build confidence, improve literacy and numeracy skills, be part of a team and experience work.
Course available in ... North
Entry to Employment (E2E) is a work-based programme for young people aged 16 to 18 who are not yet ready for an apprenticeship, a college course or employment. It is designed to meet your needs. You will be given ongoing support from both your tutor and your Connexions advisor. E2E gives you the chance to make new friends and develop new skills. It will help you build confidence, improve literacy and numeracy skills, be part of a team and experience work.
Course available in ... North
Entry to Employment (E2E) is a work-based programme for young people aged 16 to 18 who are not yet ready for an apprenticeship, a college course or employment. It is designed to meet your needs. You will be given ongoing support from both your tutor and your Connexions advisor. E2E gives you the chance to make new friends and develop new skills. It will help you build confidence, improve literacy and numeracy skills, be part of a team and experience work.
Course available in ... North
Entry to Employment (E2E) is a work-based programme for young people aged 16 to 18 who are not yet ready for an apprenticeship, a college course or employment. It is designed to meet your needs. You will be given ongoing support from both your tutor and your Connexions advisor. E2E gives you the chance to make new friends and develop new skills. It will help you build confidence, improve literacy and numeracy skills, be part of a team and experience work.
Course available in ... North
Entry to Employment (E2E) is a work-based programme for young people aged 16 to 18 who are not yet ready for an apprenticeship, a college course or employment. It is designed to meet your needs. You will be given ongoing support from both your tutor and your Connexions advisor. E2E gives you the chance to make new friends and develop new skills. It will help you build confidence, improve literacy and numeracy skills, be part of a team and experience work.
Course available in ... North
Entry to Employment (E2E) is a work-based programme for young people aged 16 to 18 who are not yet ready for an apprenticeship, a college course or employment. It is designed to meet your needs. You will be given ongoing support from both your tutor and your Connexions advisor. E2E gives you the chance to make new friends and develop new skills. It will help you build confidence, improve literacy and numeracy skills, be part of a team and experience work.
Course available in ... North
Entry to Employment (E2E) is a work-based programme for young people aged 16 to 18 who are not yet ready for an apprenticeship, a college course or employment. It is designed to meet your needs. You will be given ongoing support from both your tutor and your Connexions advisor. E2E gives you the chance to make new friends and develop new skills. It will help you build confidence, improve literacy and numeracy skills, be part of a team and experience work.
Course available in ... North